Aero IT — Updates https://aeroit.com/updates/ Notes from running IT for San Diego organizations with 25 to 250+ people. en-us Cyber insurance questionnaires: saying yes is easy. Proving it takes records. https://aeroit.com/updates/cyber-insurance-questionnaires/ https://aeroit.com/updates/cyber-insurance-questionnaires/ Thu, 08 Oct 2026 14:00:00 +0000 Cyber insurance renewal has a way of showing up with a questionnaire longer than your last lease. The hard part isn’t answering it. It’s backing the answers up. “Dear Valued User” is not a support strategy. https://aeroit.com/updates/dear-valued-user/ https://aeroit.com/updates/dear-valued-user/ Wed, 07 Oct 2026 14:00:00 +0000 Somewhere in Southern California, an office manager just opened a support ticket and got back a reply that started with “Dear Valued User.” We think that person deserves better. Antivirus checks IDs. EDR watches what happens after guests walk in. https://aeroit.com/updates/antivirus-vs-edr/ https://aeroit.com/updates/antivirus-vs-edr/ Wed, 30 Sep 2026 14:00:00 +0000 Antivirus turns away the troublemakers it already knows. Endpoint detection and response is for the ones it doesn’t. What Copilot can see, and why that is the first question https://aeroit.com/updates/what-copilot-can-see/ https://aeroit.com/updates/what-copilot-can-see/ Thu, 01 Oct 2026 14:00:00 +0000 Microsoft 365 Copilot is already in most organizations' licensing. Before anyone turns it on, one question matters more than any other: what can your people already open that nobody remembers sharing?