Pricing
Managed IT is a flat monthly fee per user. Routine work is included. Projects and hardware are quoted separately, in writing, before anything starts. Here’s the detail most providers make you book a call to hear.
Three ways to buy
Flat fee per user, per month. Best for organizations without internal IT. Everything an IT department does, on one invoice, including strategy.
Per-device fees only come in as add-ons, for extra equipment or special circumstances.
What’s includedScoped and quoted separately, when you need them. We help you use AI with confidence, including Copilot readiness: guardrails first, real time saved after. There’s also endpoint detection and response for organizations on a retainer rather than a managed plan, and standalone fractional CTO retainers.
Priced as a fixed program or a monthly line, always in writing first.
AI, done responsiblyFixed quotes for projects such as office moves, migrations and network rebuilds. Block-hour retainers are limited and mostly reserved for long-standing clients, but if one is the right way to start working together, we’re happy to talk.
Every quote is itemized and approved before work begins.
Scope a projectFully managed plans
The point of a flat fee is that you stop watching the clock. This is where the line sits.
Getting a number
Users, devices, locations, compliance, current pain. We’ll tell you on the call if we’re not the right fit.
A look at your environment from the outside, plus a short conversation with whoever runs IT today.
Itemized scope, the per-user rate and any add-ons, what’s excluded, response targets and terms. No "call for pricing".
Take it to your leadership team. We don’t do expiring discounts or seventh follow-up calls.
Pricing questions
Because the honest number depends on your scope: how many users and devices, how many locations, what your insurer or clients require, and whether you have internal IT. Two 120-person companies can be priced very differently, and a single headline number would mislead at least one of them. What we do promise is a written, itemized proposal after one conversation, with nothing hidden in it.
Fully managed plans are priced per user, so the number is simple to plan around. Per-device fees only come in as add-ons, for extra equipment such as servers, shared workstations or lab and shop-floor machines, or for special circumstances. If any apply, they’re itemized in your proposal.
Terms are spelled out in your proposal and reviewed on the call. The documentation and credentials for your environment are yours, and if you ever decide to move on, you’ll get everything needed for a smooth handoff. Our own internal tools and processes stay with us, which is part of how we keep every client secure.
Usually not. For most clients, the first month of service covers onboarding: discovery, documentation, the security baseline and the handover from your current provider. We only charge a separate onboarding fee in special situations, and if one applies, you’ll see it in your proposal before you sign.
Fully managed plans are all-inclusive by design, because a partial plan is where surprise invoices come from. If you’re not ready for that, a project is a good low-commitment way to work with us first. Block-hour retainers are limited and mostly reserved for long-standing clients, but if one makes sense as a first step, we’re happy to talk it through.
Your plan follows your headcount at the agreed per-user rate. Add people as you grow, and if you need to scale back, the plan comes down with you, to the minimum set out in your agreement. We review it at each quarterly business review, so a change in either direction never means a renegotiation.
One 30-minute conversation with a support specialist, then a written, itemized proposal you can take to your leadership team. No cost, no obligation, and no pressure tactics.