Client support
Existing Aero clients can reach the service desk by phone or through the client portal. For anything urgent, and always for a security incident, call.
A suspicious email you clicked, a locked or encrypted screen, a strange sign-in, money moved that shouldn't have been. Don't email and don't wait. Leave the computer on, unplug its network cable or turn off Wi-Fi if you can, and call. Security incidents are handled around the clock.
Best for anything urgent: outages, people who can’t work, anything that can’t wait for a reply.
Business hours for routine requests. Critical issues and security incidents are handled around the clock.
Some of our team are bilingual. ¿Prefiere español? Solo pídalo cuando llame.
For non-urgent requests. Sign in to the client portal to open a ticket and follow its progress. You can also email the service desk at the support address in your onboarding materials. Either way, you’ll get a confirmation with your ticket number.
Only when an Aero support specialist asks you to. They’ll give you a session code on the phone; enter it here.
Never accept a remote session from someone who contacted you unexpectedly claiming to be from Aero. Hang up and call us at the number above.